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Online Returns

RETURNS

If you have purchased through shopcarpetcourt.nz and for some reason you are not happy with your Weave Rug, please contact us to arrange a refund or exchange (excluding postage). Please note, return postage costs must be covered by the customer.

Please e-mail your order number to marketing@carpetcourt.nz with the subject line: “RETURN REQUEST”.

You must notify us within 5 (five) days of receiving your shipment and return the goods to us within 14 (fourteen) days to be eligible. Items must be unwashed, unused and in original packaging with tags intact and original invoice included. Carpet Court does not offer refunds on items our courier service is able to evidence as ‘DELIVERED’.

Please note, refunds can only be processed using the original payment method.

Returns for excess unwanted goods, change of mind or damage as a result of misuse, abuse, neglect, accident or failure to follow product warnings or care information are not accepted for any Carpet Court purchases.

ORDER CANCELLATION

Should you wish to cancel an order which has not yet been dispatched, please contact us in writing at: marketing@carpetcourt.nz If your order has been dispatched, you will need to return the order to us.

FAULTY ITEM

If you believe the item you have received is faulty, please contact us as soon as possible, quoting your order number, name and address, and as many details as possible about the product and its fault. Please advise us within 7 (seven) days of receipt of the faulty item to allow us to resolve the matter quickly by arranging exchange, repair or refund.

COLOUR REPRESENTATION ON SCREEN

Although care is taken to ensure images are not misrepresented, colours are not exact matches due to variance in printer standards and monitor calibration. Please use the images as a reference. Exchanges for discrepancy in colour will be treated as a change of mind and our standard refund and exchange terms apply.

MANUFACTURING VARIATIONS

Weave rugs are individually handcrafted items and as such they are subject to the following variations, which are not considered faults or defects:

Size: Being a handmade article, the size can vary by +/-3% from the size ordered.

Colour: The Rugs are made primarily from natural and undyed fibres. Every effort is made to ensure there is minimal colour variation, however some variation can be expected.

Fading: Placing rugs in direct and continuous sunlight will cause them to fade. Charcoal colour products will fade in natural light/sunlight. Some colour may transfer on light coloured surfaces. Rotate your rug to minimise damage caused by natural light.

Design & Construction: Minor variations may be evident, which is due to the fact that the Product is a handmade item including line/weave thickness.

Shading: Due to changes in pile and weave direction, shading may occur and is a natural characteristic of carpets and rugs.

Shedding: Weave handmade rugs are made from all-natural fibres. Natural fibre rugs will initially shed loose fibres, this is a normal process. The removal of any loose fibres will be hastened by regular vacuuming using a good quality upright vacuum cleaner. Pilling can occur due to traffic, moving furniture, vacuuming or other mechanical agitation. This can be trimmed with scissors.

Pop ups: Due to the type of weaving, there will be short fibres popping up while the rug settles. This can be trimmed or pushed through.

WARRANTY

Weave rugs are handmade and are therefore unable to have an unconditional warranty. However, we will repair or replace any rug if it is defective within 12 months from the date of purchase, provided the rug was used for normal household purposes and maintained in accordance with the care instructions by you.

Any improper or negligent use or neglect will void this warranty. The warranty applies to household residential use only and not to any commercial, contract, rental, trade, institutional or other non-residential use.